How do I update my membership profile?
- After signing in, visit the Account page;
- Click on to Profile;
- Click on any of the profile categories;
- Make the necessary changes, and press Save Changes.
Back to top
How can I change my name?
You can only change your registered name if you have recently married or divorced, or if you have changed your name by law. You will need to provide a recent document to support this change. See How do I submit proof of identification documents?
Back to top
How do I submit proof of identification documents?
As part of MyOpinions's stringent security policy, you may be asked to submit proof of identification documents. You may be asked to submit documentation at any time, including, but not limited to:
- When you request to change your name;
- When you cash out your rewards for SmileCity Points or PayPal Payment;
- When claiming a win in a Cash Prizes competition;
- When the MyOpinions fraud detection system flags your account for suspicious fraudulent activity;
- As part of a random check of all members that may be conducted from time to time.
Please be assured that this precaution is absolutely essential. The copy of the document received is handled with the strictest confidence. For more information see the MyOpinions
Privacy Statement.
You may also obliterate or exclude parts of the documentation that are not relevant - we only need to see a photocopy of an official document showing your name and current address.
The document must be less than a year old. Examples of valid identification documents include:
- bank statement;
- utility bill;
- driver's licence.
If you are changing your name by marriage, then a marriage certificate will suffice.
Send the document via:
Post
MyOpinions Pty Ltd
PO Box 446
St Leonards NSW 1590
Australia
Fax
Fax to (09) 523 6760
Email
First Contact MyOpinions and state that you would like to submit identification documentation by email. You will be given an email address to which you can email a scanned copy of the document as an attachment.
Please be sure to include your Username. This can be found in the Account page after you sign in.
Back to top
Can I change my username?
No, your username cannot be changed.
Back to top
How do I change my password?
- Sign in, and visit the Account page;
- Click on Settings;
- Click on Change Password under Sign In Details;
- Enter your old password for security;
- Enter your new password, and enter it a second time to verify;
- Click on Save Changes.
Back to top
Why does it say that my email address isn't working? It is correct.
This is because we have experienced difficulty sending you email on 5 different occasions. The emails we
have sent have been returned to us, marked "undeliverable".
To rectify this:
- Sign in, and visit the Account page;
- Click on Settings;
- Leave the email address displayed as is, if you believe it is correct;
- Click on Save Changes (effectively you are updating your email address without making any actual change);
- If you receive an email asking you to verify your new address, click on the link to verify.
If you still do not receive such an email, or if you try this procedure and you get the same message again, it means that we simply cannot send any email to the email address provided.
You will need to use a different email address for your MyOpinions account.
Back to top
I can only have mail delivered to a PO Box. What can I do?
We require your residential address for demographics purposes. Please enter your full residential street address under Street Address, then enter your PO Box address in the Postal Address field lower down on the page.
Back to top
How do I cancel my membership?
- Sign in to the MyOpinions Web site;
- From the Account page, click on Settings;
- Click on to Cancel this account;
- Click the checkbox to indicate you would like to cancel your account;
- Provide a reason for cancelling;
- Enter your password, and click Cancel.
Alternatively, you can request that your account be cancelled via the Contact MyOpinions page
or by emailing unsubscribe@myopinions.co.nz.
Back to top
What is the alternate email address used for?
Occasionally an email address can just stop working - any emails sent to it are "bounced back", kind of like when a letter is returned to sender with the message "not at this address". It can happen to any email address and for any number of reasons. For example, if you go away on holiday and stop checking your emails for a while, your email account will start filling up with emails and may eventually become full. Once your email account is full, your email provider will no longer accept any email to your email address - the email will be returned to the sender with the message "over quota".
If MyOpinions sends you an email but it is sent back because your email address is undeliverable, we need an alternate method to contact you and notify you of the problem. If you don't fix the problem, you can miss out on lots of reward points. By providing an alternate email address, MyOpinions can send an email to your alternate address to notify you if your main email address isn't working.
Your alternate email address will only be used to notify you of a problem with your primary email address. It will never be used to send actual surveys, nor will it ever be shared with any other person or company.
Providing an alternate email address is optional, but highly recommended.
Back to top